Refund Policy

Last updated: July 14, 2026

This Refund Policy applies to all purchases made through Eventgrams LLC ("Eventgrams," "we," "us," or "our"), including gallery activation codes and storage upgrades.

All Eventgrams purchases are final. We do not offer refunds or exchanges on activation codes or storage upgrades once issued.

1. Activation Codes

Activation codes are delivered at the point of sale and are immediately valid upon purchase. Because each code is uniquely generated and tied to a specific gallery slot, we are unable to offer refunds once a code has been issued — regardless of whether it has been activated.

If your code was never received, contact us within 30 days of purchase and we will work with the point-of-sale vendor to resolve the issue.
If your code is lost, contact us at support@eventgrams.com with your proof of purchase and we will do our best to assist you.
Codes that have already been activated cannot be transferred or refunded under any circumstances.

2. Storage Upgrades

Storage upgrades (5GB for +$10 or 10GB for +$20) take effect immediately upon payment and are non-refundable. Once additional storage has been allocated to your gallery, the upgrade cannot be reversed or transferred to another gallery.

3. Exceptions

We understand that exceptional circumstances arise. We may, at our sole discretion, issue a refund or credit in the following situations:

You were charged more than once for the same purchase due to a billing error
A technical failure on our end prevented you from activating or accessing your gallery and we were unable to resolve it within a reasonable time

To request an exception, email support@eventgrams.com within 14 days of your purchase with your order details and a description of the issue.

4. Merchandise Refunds

Eventgrams sells digital gallery services only. Refunds for physical merchandise (t-shirts, cups, hats, etc.) are handled by the venue, retailer, or event organizer where you made your purchase. Please contact them directly for merchandise returns.

5. How to Contact Us

If you have a question about a charge or believe you qualify for an exception, please reach out:

Eventgrams LLC
Email: support@eventgrams.com
Website: www.eventgrams.com

We aim to respond to all inquiries within 2 business days.